To log alarms to the database the Alarm DB logger of Intouch must be running. There two possibilities to start the Alarm DB logger:
- As windows service
- As application
Alarm DB logger as windows service
I followed the documentation to configure the Alarm DB logger as windows service without any problems and the service was running and restarted automatically after e.g. reboot of the computer but alarms were never logged. After some research I found since Microsoft changed how they interact with services in newer operating systems running the Alarm DB logger as windows service is no longer possible. It seems to be that the Alarm DB Logger must be started after InTouch, which is not possible as a service.
Alarm DB logger as application
Fortunately it is possible to start the logger as application. To start the Alarm DB logger as application is very easy with an InTouch Application “On Startup” script.
Open the application script, select “On Startup” as “Condtion Type and enter the following code:
Save the script by clicking “Ok”. Done!
Please refer to the following screenshot for more details: Picture: InTouch Application On Startup script